I take great pride in my small business and providing outstanding service for every one of my guests. In order to provide the best service possible, the following policies are in place at Sun + Spaide. By scheduling an appointment and submitting a signed digital copy of these policies prior to your appointment, you are acknowledging and agreeing to these policies. I have the right to refuse or stop service at any time, for any reason, including failure to adhere to the below policies.

HOW TO ARRIVE FOR YOUR APPOINTMENT

When you're arriving for any color or smoothing treatment appointment, I ask that you please arrive with your hair as follows to help ensure the best possible results:

• Clean hair washed within the last 48 hours and styled with minimal products. For best results, I recommend using a clarifying shampoo such as Kevin Murphy MAXI.WASH to help remove any product buildup that would affect your hair's ability to receive the color or get the best results from your scheduled service.

• Free of tangles and matting - anything more than simple detangling (usually less than 5 minutes) is not built into the service time. Any detangling that takes more than 5 minutes counts as "excessive" in how it pertains to my booking times (please see my separate policy pertaining to hair extensions and hourly maintenance if applicable). That could cause me to run behind and into the time reserved for my next guest. This could result in forfeiting your appointment and having to reschedule, and a late cancellation fee equal to 50% of your scheduled services charged to the card on file. 

My policy for tangling and matting as a result of improper hair extension care is as follows: 

Proper home and in-salon care of your hair extensions is crucial for the health of your own hair and scalp, as well as maintaining the optimal condition of your extension hair. At Sun + Spaide, improper extension care is defined as, but not limited to:

• Not properly brushing and detangling your hair with a wet brush and a dry extension brush resulting in excessive matting or tangling

• Picking or pulling your extensions or any part of the weft or row

• Not drying wefts completely after exposure to water or dampness

• Not using the recommended Kevin Murphy or K18 home products and/or putting products in or around your hair that are not extension safe

• Going more than seven weeks between maintenance appointments

• Failure to follow other care instructions as provided and agreed upon at your consultation and installation appointments

Poorly or improperly cared for extensions, particularly those with tangles and mats that cannot be resolved within 5 minutes, will incur an hourly maintenance fee of $125 per hour, with a minimum of $125. In this circumstance, I cannot guarantee any specific result. The health of your hair is my number one concern - please note that repeated failure to properly care for your extensions may result in a loss of service privileges at Sun + Spaide.

Please wear a shirt without a collar to color appointments - while it is rare, color may end up on clothing, so please keep that in mind when dressing for your appointment. I do have protective color robes available to wear for color services. Sun + Spaide is not responsible for clothing or personal items during a color service. 

By booking an appointment, I understand that if I don't adhere to these policies that Emily (Sun + Spaide) may not be able to give me the service I booked in either the amount of time scheduled, or to the best of their ability and reserves the right to not proceed with the appointment as well as charging a late cancellation fee equal to 50% of scheduled services. 

COMMUNICATION POLICY

I am an independent business owner without a reception team or employees - this means that I do not have someone available to take phone calls during business hours as I am always with a guest. I handle all communication through texting the salon phone at the number provided to you or emailing hello@sunandspaide.com. This ensures timely communication and reduces the risk of miscommunication. Voicemails will be returned with a text message. If you are running late for your appointment or have a time sensitive issue, please send a text.

In order to respect both your family time and my own, texts and emails will only receive responses during business hours (Tuesday, Wednesday, and Thursday 9am - 6pm). Texts and emails received outside these times will receive a response by the end of my next business day. Please still communicate any needs via text or email at any time so that I will see them as soon as possible. Remember that I do offer online booking for existing clients so that you can book and reschedule appointments whenever is most convenient for you.

While I absolutely love Instagram and other social media platforms, Instagram DMs or DMs on other platforms are not an acceptable avenue for contacting me regarding questions, scheduling, adjustment requests, or other time sensitive matters. When contacting me on Instagram or other social media platforms, you may not receive a timely response. Please text or email.

NO GUEST POLICY

Please do not bring guests (this includes spouses, kids, friends, and pets that are not service animals) to your appointment. My new salon space is approximately 100 square feet, which means space is limited and I unfortunately do not have seating inside my suite for additional guests. 

If you arrive with a guest, they will be asked to wait outside the salon suite until your appointment is over. 

LATE ARRIVALS

Please arrive on time for your appointment. 

If you arrive 15 minutes or more past the start of your appointment, I may not be able to provide your service, and you may need to reschedule. In the event that you arrive 15 minutes or more past the start of your appointment and there is enough time to complete part of your service without affecting my later appointments, I will always offer to do so. Please be aware that if you are late, I may have to reschedule the service in its entirety, and charge a late cancellation fee equal to 50% of your scheduled service cost.

If I run late to accommodate late arrivals, I either have to hurry and sacrifice service quality so that I'm not running behind for my next guest, or take the amount of time that the service requires, which will also cause me to run late and start my next guest late. Neither of these are acceptable options for me to maintain the quality of work I'm known for and the standards of service I set for my business.

One late arrival can upend multiple appointments, and if that is the case, your appointment will be rescheduled at my discretion.

CANCELLATION POLICY

Please read my cancellation policy carefully. By booking and submitting a digital copy of Salon Policies prior to your appointment,  you are accepting these terms.

In order to book an appointment or consultation at Sun + Spaide, a valid credit card on file is required. I require 24 hours advance notice when canceling or rescheduling an appointment. Canceling or rescheduling an appointment less than 24 hours before your appointment will result in a late cancellation fee equal to 50% of your scheduled service. This fee does not go toward any future services. 

Text message appointment reminders are sent out 3 days before your scheduled appointment, which include a link to cancel or reschedule your appointment. I offer the ability for all guests to cancel or reschedule appointments through my online booking site.

If I am required to cancel your services due to lack of basic preparation from the client (see terms outlined in the How to Arrive for Your Appointment and Late Arrival sections), a late cancellation fee equal to 50% of scheduled services will be charged to the card on file.

Repeated cancellations and failure to arrive at appointments appropriately prepared may result in a loss of service privileges at Sun + Spaide.

These terms are non-negotiable. Thank you for your support and cooperation.

NO CALL / NO SHOW POLICY

No call/no showing an appointment means failing to arrive at your scheduled appointment without notice prior to the appointment start time.

I have text and email confirmations in place to remind you that your appointment is coming up. Messages are sent 3 days before your scheduled appointment.

My no call/no show terms are non-negotiable and are at my discretion barring very rare circumstances like hospitalizations or true emergencies.

No call/no-shows will be automatically charged a no-show fee equal to 50% of scheduled services and will lose future booking privileges.

SERVICE ADJUSTMENTS

After your service is completed, if you feel that you need an adjustment or something isn't quite right, please contact me within 7 days of the service via email or text message.

When contacting me, please let me know your specific concerns or issues, and include a few clear, well-lit pictures of the area of concern.

Please remember, especially with gray coverage, that regrowth will appear, for some people, within even a week or two, and that hair grows on average about ½ an inch per month.

A change of opinion or mind is not eligible for a service adjustment.

Service adjustments will not be offered if your hair is altered by you at home or by another stylist after our initial appointment. I must be the last person to have touched your hair to qualify for a service adjustment.

Under NO circumstance will a refund be offered. No exceptions.

CORRECTIVE COLOR

I am not a color correction specialist. In the event that I do take on a color correction service within my skill set, please note the following:

Corrective color will most likely take more than one session, and price quotes are always on an "and up" basis. I charge hourly for color correction and the amount of time that I estimated that your appointment will take is just that - an estimate. 

I always take steps to help preserve and maintain the integrity of your hair. Treatments like deep conditioners or bond builders are included in the hourly rate of the service and are non-negotiable. 

Like all new guests or anyone wanting a color correction, I do need to see pictures and have an in-person consultation before you book - this helps both of us and ensures that I am the right stylist for the job.

Once I see your hair and have a clear understanding of your goal, I can give you an idea of if what you're looking for is something that I can achieve while maintaining the integrity of your hair. I can also tell you how many sessions it may take to get you where you want to be - and give you an idea of cost. 

In the event that I am not the right stylist for the job, I will always have a list of trusted referrals for you.

PRODUCT RETURNS

Due to the nature of my small business, I can not accept returns on retail items, and all items are FINAL SALE. 

All hairpieces, extensions, halos, and other types of hair products are non-refundable and non-returnable once the product has been ordered.

RIGHT TO REFUSE SERVICE

As a private business owner, I reserve the right to refuse service. This includes stopping a service in progress at any point, for any reason.